- #Dell battery diagnostics how to
- #Dell battery diagnostics serial number
- #Dell battery diagnostics install
- #Dell battery diagnostics validation code
- #Dell battery diagnostics windows
Use the Volume Up button to navigate the option to Diagnostics and press Volume Down to select. When the Dell logo is displayed, press the Volume Up button located on the right side of the tablet. 
The ePSA window is displayed, listing all devices detected in the laptop. All of my 4 batteries are detected in the other laptop, none is detected in the right bay of. I lifted the laptop and tried again and none of the batteries was detected any more.
On the boot menu screen, select the Diagnostics option. So I used FN + F3 yesterday to look that up in the BIOS and saw that my second (right bay) battery was not detected any longer although both batteries were installed. Tap F12 rapidly during the startup as the Dell logo appears. View error messages that inform you of problems encountered during testing. View status messages that inform you if tests are completed successfully. Run thorough tests to introduce additional test options to provide extra information about the failed devices. Run tests automatically or in an interactive mode. The embedded diagnostics provide options for particular devices or device groups allowing you to: The Dell Enhanced Pre-boot System Assessment ( ePSA) diagnostics performs a check of your hardware to ensure that all devices are functioning correctly. 
Below are instructions about how to enter the ePSA diagnostics and what the battery LED can do. They are useful both in keeping up with the running status of your computer battery and AC adapter, and as a handy troubleshooting tool.Īs this computer is a tablet with a removable keyboard dock, the only diagnostic LED is the battery LED.
For Dell laptops with a removable battery, you may be asked to check with a known good battery (if available).The diagnostics and LED indicators are important on any computer. #Dell battery diagnostics serial number
The serial number is printed on a sticker on the battery - usually 20 characters long and beginning with 2 letters, such as CH, JP, KR.The battery serial number is required before a replacement is ordered.When reporting battery failure, be aware of the following:
#Dell battery diagnostics install
You may be prompted to install or update the SupportAssist program, if so, follow the prompts. The battery warranty is related to the laptop invoice date. NOTE: The legal warranty period for the laptop and the battery may vary in your location. Customers can now purchase an optional Three (3) year warranty support battery. Figure 1: Screenshot of the troubleshooting tab on the SupportAssist home screen. Normally, laptop batteries are covered by One (1) year warranty support. Open SupportAssist and click the Troubleshooting tab. The steps to run a scan depend on the hardware component that you select. Dell also offers an online diagnostics test go to the Dell online battery diagnostics page. SupportAssist enables you to scan a specific hardware component that is installed in your computer. Based on this characteristic, consumed batteries may not be covered under warranty. Eventually, the battery must be replaced. Dell strongly recommends using a compatible Dell battery that is purchased from Dell that is designed to work with your Dell laptop.Ī normal characteristic of a rechargeable battery is that its operating duration decreases over time. An additional charge may occur if an on-site technician is required to install the battery.ĭell has a rigorous qualification process by which all Dell batteries are validated to ensure proper functionality, performance, and safety. If your battery warranty has expired and the battery diagnostics fail, a new battery can be purchased at the Dell Parts and Upgrades website. #Dell battery diagnostics validation code
When the battery diagnostics fail, go to the preboot system performance check page, and enter the Service Tag, error code, and validation code for repair options. Replaced with 3 years warranty battery type Replaced with standard 1-year warranty, gray label battery type Some battery descriptions may show the abbreviation LL for Long Cycle Life this also confirms that the battery has a 3-year cover. If it contains the wording 3 Years Limited Hardware Warranty, then the battery has a 3-year limited hardware warranty.
#Dell battery diagnostics how to
See Dell Knowledge Base article How to Check the System Configuration on Your Dell Computer it guides you on how to identify the battery SKU and differentiate between these two types of battery support. You may be asked to provide the serial number of the battery, which corresponds to this date range.
#Dell battery diagnostics windows
When your battery will reach a low capacity level, Windows will warn you and red X will appear. The battery warranty is related to the laptop invoice date. How do you know when is it time to change the laptop batteries.
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